Return & Exchange Policy
Hema Style Studio
Effective Date: 19 August 2026
At Hema Style Studio, we strive to deliver high-quality products and a satisfying shopping experience. Please read our return and exchange policy carefully before placing your order.
1. Eligibility for Return or Exchange
We accept returns or exchanges only under the conditions below. Eligibility depends on the product line.
| Sarees, Blouse Fabrics & Fashion Jewellery | Kurtas & Dresses | |
|---|---|---|
| Size exchange | Sarees, Blouse Fabrics & Fashion JewelleryNot available | Kurtas & DressesAvailable — request within 2 days of delivery. We recommend using our size chart and how-to-measure guide to avoid needing an exchange. Not accepted after 2 days. |
| Damaged product | Sarees, Blouse Fabrics & Fashion JewelleryReturn or exchange accepted only if significantly damaged — for example, a tear or hole in the fabric, or a major dyeing issue that makes the saree or blouse fabric unusable; for jewellery, a broken article. | Kurtas & DressesReturn or exchange accepted only if significantly damaged — for example, a tear, hole, or major dyeing issue that makes the garment unusable. |
| Incorrect product delivered | Sarees, Blouse Fabrics & Fashion JewelleryEligible | Kurtas & DressesEligible |
| Not accepted for | Sarees, Blouse Fabrics & Fashion JewellerySize, colour, or preference; change of mind; quality or colour expectation mismatch; any reason other than damage or an incorrect product. | Kurtas & DressesColour or preference; change of mind; quality or colour expectation mismatch; any reason other than damage or an incorrect product. (Size is covered by size exchange above.) |
2. Mandatory Unboxing Video Proof
To request a return or exchange:
- You must record a clear, continuous, and unedited unboxing video while opening the parcel.
- The video must not be paused, edited, or cut at any point.
- The video must clearly show: the sealed package, the complete unboxing process, and the damaged or incorrect product (if applicable).
- The video must be sent within 2 days of delivery.
Important: Requests without valid, clear, and continuous unboxing video proof will not be accepted.
3. Product Condition Requirements
The product must be:
- Unused
- Unwashed
- With original tags intact
- In original packaging
- Accompanied by valid unboxing video proof
Products that do not meet these conditions will not be accepted.
4. Return & Exchange Time Window
Customers must request a return or exchange within 2 days of delivery. Requests made after this period will not be accepted.
5. Return Pickup Process
If your request is approved, our team will arrange a courier pickup from your address. The product will be returned to our warehouse, inspected, and processed accordingly.
Damaged Product Pickup
Once your exchange or return request is approved, we will arrange for the damaged product to be picked up. Our pickup executive will contact you prior to their arrival.
Products must be returned in their original condition, unaltered and unused. The tag, inner packing, and the saree's fold should remain intact.
Note: In exceptional cases, such as limited pickup coverage by our courier partner, we may ask you to ship the damaged product back to us. Any shipping charges incurred will be reimbursed once the product is delivered to us and verified.
6. Exchange Policy
Exchange is allowed only for:
- Damaged products
- Incorrect products delivered
Exchange rules
- One-time exchange is allowed.
- You may choose another available product.
- If the exchanged product also has damage, a further exchange may be allowed after verification.
7. Non-Returnable Items
- Size, colour, or preference issues
- Quality or colour expectation mismatch
- Products without original tags
- Used or washed products
- Products without unboxing video proof
- Requests made after 2 days of delivery
8. Contact for Returns & Exchanges
Hema Style Studio Support Team
- WhatsApp:
- +91 81234 09305
Please send your unboxing video proof via WhatsApp within the required time frame.