Privacy Policy

Business Name:

Hema Style Studio

Address:

RKM Layout, Margondanahalli, Bengaluru, Karnataka 560036, India

Email:

[email protected]

Phone:

+91 81234 09305

We collect certain personal information to provide a smooth and secure shopping experience.

2.1 Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through our payment gateway)
• Order history
• Contact form submissions
• Newsletter subscription details

2.2 Information Collected Automatically

• IP address
• Device and browser information
• Pages visited and time spent
• Cart and wishlist session data
• Usage behavior through cookies and analytics tools

We collect information through:

• Account registration
• Checkout and order placement
• Contact form submissions
• Newsletter sign-ups
• WhatsApp chat interactions
• Cookies and analytics tools

We use your information for:

• Processing and delivering orders
• Customer support and service communication
• Order updates via phone, SMS, or WhatsApp
• Personalized offers related to purchases
• Website improvement and analytics

We do not use your data for unsolicited marketing campaigns.

All payments are processed securely through the PhonePe payment gateway. We do not store or process your card or payment details directly. Payment information is handled by the gateway according to their security standards and privacy policies.

We only share necessary information with trusted third parties for operational purposes:

• Payment gateway providers (PhonePe)
• Shipping and logistics partners
• SMS and WhatsApp service providers

We do not sell, rent, or trade your personal information.

We use the following third-party services:

• Google Analytics
• Google Search Console
• PostHog (product & funnel analytics)
• WhatsApp chat services
• SMS service providers
• Shipping partners

PostHog is a product-analytics service that helps us understand how visitors move through the site — for example page views and product, cart, and checkout events — so we can improve the shopping experience. This data is processed by PostHog as a third-party processor and is hosted in the European Union (eu.i.posthog.com). It is anonymous by default and is not used to identify you personally.

We use cookies for:

• Analytics and performance tracking
• Cart and wishlist sessions
• Basic website functionality

You can disable cookies in your browser settings, but some features may not function properly.

We also store a first-party visitor identifier — a random, anonymous value generated by your browser and kept only on your device. It contains no personal information and is used solely to count live and unique visitors on our own website. It is never shared with third parties and is not used to track you across other sites.

A customer account lets you:

• Save shipping addresses
• Track orders
• Manage profile details

Customers cannot directly leave product reviews on the website. Reviews may be submitted via WhatsApp and published by our team.

We retain customer information for order processing, customer support, record-keeping, and as required by applicable laws.

You may:

• Update your profile and address information
• Request correction of inaccurate details

At present, we do not support full data deletion requests.

Our website may be used by individuals under 18. We recommend use under parental or guardian supervision.

We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration. However, no internet transmission is completely secure.

We may update this policy to reflect changes in practices or legal requirements. Updates will be posted on this page with a revised effective date.