Frequently asked questions

You can browse our collection on hemastylestudio.in, select your preferred saree, and complete checkout using our secure PhonePe payment gateway.

We accept online payments only through our secure PhonePe payment gateway. Cash on Delivery (COD) is not available.

Yes, you may cancel your order before it has been processed for shipping by contacting us immediately on WhatsApp at +91 81234 09305. Once the order has been shipped, cancellations are not allowed.

Yes. We offer free shipping across India on all orders.

Orders are processed within 24–48 hours on business days. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery time depends on your location and the assigned courier partner. Estimated timelines are available in the tracking details once dispatched.

Tracking details are sent to your WhatsApp number. If WhatsApp is not available, updates will be sent via SMS.

No. Orders are processed and shipped only on business days.

Yes, but only for damaged products or incorrect items delivered. Returns or exchanges are NOT accepted for size, color, or preference issues, change of mind, or expectation mismatch with respect to quality or color.

You must request a return or exchange within 3 days of delivery. Requests made after this period will not be accepted.

Yes. A clear, continuous, and unedited unboxing video is mandatory for any return, refund, or exchange request. Edited or incomplete videos will not be accepted.

The video must clearly show the sealed package, the complete unboxing process without pauses or cuts, and the damaged or incorrect product (if applicable).

We arrange a courier pickup from your address. Once the product reaches our warehouse and is verified, the refund or exchange is processed. In rare cases where pickup is unavailable, you may be asked to ship the product back and shipping charges will be reimbursed after verification.

Refunds are issued through the same payment method used during purchase and are processed within 5 business days after verification.

You can browse through our collection without creating an account, but to place an order you have to create an account with us. We use your phone number and address only for shipping your order, we do not send spam messages and we do not sell your personal data to anybody.

You can contact our support team directly via WhatsApp at +91 81234 09305 for faster assistance.

Yes. We use secure systems and trusted payment gateways to protect your personal and payment information.

No. Your information is used strictly for order processing, customer support, order updates, and personalized offers related to your purchase.